Subject: Tech Support Candidate - Rafia Mahir
From: Rafia Mahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 06:35:04 -0500

Tech Support
Test

Name

Rafia
Mahir

E-mail

[email-masked]

Phone Number

(91) 9654508941

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Chawri Bazaar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Udayan Care

Programme
Coordinator

23 December 2022

28,000

Previous Employer 1

Delhi Public School

PRT

29 March
2022

25,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Kindly make sure the website
link is correct.

Check the internet connection if error still occurs

Close and open a new tab

Kindly go to the settings of the browser then site settings and then clear the
cookies.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth icon showed in the quick access.

Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

A good candidate for customer service is someone who is able
to understand and listen the customer needs and has a good communication
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

5