Subject: English Language Test - Ekta Dixit
From: Ekta Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 05:17:59 -0500

| | Foreign Language Screening Test

Name | Ekta Dixit    /  (91) 8957464184    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Aishwarya,

Greetings from babyshop.

We are happy to see that you have placed an order for a hand bag with us. As you inquired about your product tracking status. I apologise to inform you that due to wrong address the order is yet to be delivered.

I would request you to please share the correct address details so that we can deliver your order as soon as possible.

Happy to help.

Thanks and regards,
Ekta
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from homebox.

I apologise to hear about your bad experience. We always try serve you better.

We can help you with replacement and refund for your order but for further process we need a few clear pictures of TV cabinet.

You can share the images by replying this email. It would be great help.

Awaiting your response.

Thanks and regards.
Ekta
Homebox

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