Subject: Fwd: English Language Test - Victor Robinson
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 23 Jan 2023 09:43:43 +0000

Interview, if good- please get assessment test done

Sent from my iPhone

Begin forwarded message:

From: Victor Robinson <[email-masked]>
Date: 23 January 2023 at 15:12:55 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Victor Robinson
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Victor Robinson     /  (91) 8826610125    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir,
I apologise for the inconvenience caused but your order could not be delivered because as per the courier your address was wrong, so I would request you to please send me your correct order so that I can ship the order again. Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir,
I apologise for the inconvenience caused, I would be arranging a return shipment for your order and once the item is received to us we would sent you a replacement order. Have a nice day. Thank you.