Subject: Fw: English Language Test - Saran Vincent
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 23 Jan 2023 09:03:16 +0000

interview
________________________________
From: Saran Vincent <[email-masked]>
Sent: Friday, January 20, 2023 8:15 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Saran Vincent

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Saran Vincent    /  (91) 7012190770    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hey Sir/Madam,

Thank you for contacting our customer service.
We understand your concern. Your order was successfully shipped on the same day the order was placed. The courier company tried to contact you several times after it was delivered to your nearest location. Unfortunately the address you provided during the time of order was wrong so the product was returned back. I would also like to inform you that, if your product was already paid, the refund amount will be reflected back in your account within one week. We would really appreciate your kind understanding in this regard.

Thanks and Regards
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hey Sir/Madam,

Greetings from Homebox Team!!

We’re extremely sorry for the inconvenience. Thankyou for reaching out. I can totally understand your concern and we will be happy to solve this issue for you. If the damage was caused from our end then we will send our team to look into the matter and do the needful. You can expect our team within one or two business days to resolve this issue or else if you need a  refund for the purchased item, then the refund amount will be shortly reflected into your bank account within two to five business days.
We would really appreciate your kind understanding in this regard.

Thanks and Regards,
Team Homebox