Subject: Re: Tech Support Candidate - Pratyush Sahu
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 23 Jan 2023 00:10:03 -0700 (MST)

location-Odisha,sound ok,experienced,working with flipkart,earlier with amazon,salary-19k, shares Assessment test, can join immediately. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, January 20, 2023 2:18:43 PM 
Subject: Fw: Tech Support Candidate - Pratyush Sahu 

interview 

From: Pratyush Sahu <[email-masked]> 
Sent: Friday, January 20, 2023 10:29 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - Pratyush Sahu 

	

	
			Tech Support Test 
		
	Name 	Pratyush Sahu 
	E-mail 	[email-masked] 
	Phone Number 	(751003) 8908451113 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhubaneswar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HGS 	Process Specialist 	Feb 18 2023 	19000 
Previous Employer 1 	Tech Mahindra 	Process Associate 	30 April 2022 	15000 
Previous Employer 2 	Future Group 	Customer Service 	30 June 2020 	14000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Refresh the page, will make sure is enabled, cookies should be enabled, will clear all the cache & cookies, will check if the browser is up to date, will restart the web browser & will try with different web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 :- Turn on the Bluetooth speaker 
2 :- Turn on bluetooth in the Mobile phone. 
3 :- Search Bluetooth nearby devices. 
4 :- Pair new device under available devices 
5 :- Tap the name of the Bluetooth speaker you want to pair with the device. 
6 :- Ready to use. 
	What according to you makes you a good candidate for customer service or technical support job? 	Have experience in customer service, customer relationship management, skills, customer focus, 
professionalism, patience, listening ability, detailed knowledge, services what we provide, effective communication skills, good sense of humor, bear the good and bad attitude of others, attention to details, multi tasking skills, can - do attitude. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4