Subject: Tech Support Candidate - Shree Giri Ram J Shree
From: Shree Giri Ram J Shree <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 00:55:07 -0500

| | Tech Support Test

Name | Shree Giri Ram J Shree
E-mail | [email-masked]
Phone Number | (91) 7358344492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | R.A.Puram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | | |
Previous Employer 1 | Worldwide logistics | Operation Import team | June 2022 | 20000
Previous Employer 2 | Nil | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can't log in to a website, look next to the login form for any error messages which will tell you what the problem seems to be. Look for hints near the login box to see if this is the reason you can't log in.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the bluetooth device and also the bluetooth option on your mobile.
Longpress the bluetooth icon and search for the available device names and select your device name.
Wait until it connects.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |