Subject: Trainer Candidate - Pooja Shukla
From: Pooja Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 00:46:49 -0500

| | Tech Support Test

Name | Pooja Shukla
E-mail | [email-masked]
Phone Number | (91) 7703823331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agrim | Sales Trainer | 15 Days | 26200
Previous Employer 1 | Globiva | Quality Analyst | 24th dec 2020 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Quality is a backbone for any process, also quality is very crucial part in any organization , to check any type of criticality need to work on quality also it increase employee efficiency.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps  will get the problem solved eventually.
Great customer service reps will get it resolveimmedialtely , doing everything they can to remedy the problem at hand

What according to you makes you a good candidate for this position?

Always achieving the goal as per assigned by his manager
Discipline
Strong team handling

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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