Subject: Trainer Candidate - Aman singh Chauhan
From: Aman singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Jan 2023 23:32:54 -0500

| | Tech Support Test

Name | Aman singh Chauhan
E-mail | [email-masked]
Phone Number | (91) 8415804862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unibiztech | Qa | 30-12-2022 | 40k
Previous Employer 1 | Foodwifi | Qa | 30-09-2019 | 26400
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in Quality?

To minimise defects into the process through daily audit. Sharing feedback.
Keen attention to details and thoroughness
Hands on business development as well customer experience

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Successful managers gently guide their teams to follow best practices, constantly invest in talent to help them grow and professionally mediate conflicts to seek common ground and sustain a healthy workplace. Due to the positive influence of good management on business.
Some of the major through which we can improve the quality score are-
1-Dip checks. 2-RCA. 3-TNI. 4-Audits regularly. 5-Calibration. 6-check sheet and usage of 7qc tool.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

Keen eye to details.
Strong communication
Excellence in problem solving and issue resolution
Exceptional interpersonal skill and customer care experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |