Subject: Tech Support Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Jan 2023 01:10:36 -0500

| | Tech Support Test

Name | Piyush Kumar
E-mail | [email-masked]
Phone Number | (91) 7494943382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Advisor 1 | 30 dec | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will see if I am connected to internet. I will clear the cache of the browser. I will reboot the mobile. I will try to update the app also and see if the error still exists. Also, I will see if this error is from NDTV website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the bluetooth of both devices. I will the bluetooth speaker device. I will match them to activate the connection of Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I know about the troubleshooting process and also I have technical knowledge about the computer and other devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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