Subject: Tech Support Candidate - MOMIN KHAN
From: MOMIN KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Jan 2023 15:45:55 +0000

| | Tech Support Test

Name | MOMIN KHAN
E-mail | [email-masked]
Phone Number | (+91) 9682304758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | 3C BYTE | SALES/TECHINAL SUPP | 2016 | 24000
Previous Employer 2 | TECH MAHINDRA | TECHNICAL SUPP | 2022 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRST CHECK THE INTERNET STABILITY
CLEAR ALL COOKIES AND CACHE
RUN DIAGNOSTICS
CHECK FIREWALL SETTINGS
CHECK THE BROWSER ON OTHER SITE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

FIRST ON BT SPEAKER AND PHONE BT
GO TO SETTINGSON PHONE / ORSHORT PRESS ON NOTIFICATION BAR THERE IS BT OPTION.
2.GO TO CONNECTED DEVICES IN SETTINGS
THERE IS BT AND ALL PAIRED DEVICES
3. AN  AUTOMATIC SEARCH WILL APPEAR
4 THE SPEAKER NAME WILL APPEAR ON THE PAIRING LIST
.5.  PAIR THE SPEAKER WITH THE FONE BY LONG PRESSING ON SPEAKER /TILL ITS PAIRED.

What according to you makes you a good candidate for customer service or technical support job?

&quot;Customer First&quot; is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitUde, taking accountability &amp; ownership, understanding Customer issues as a partner and providing proactive and effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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