Subject: Fwd: Tech Support Candidate - SYED JAFRI
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 21 Jan 2023 08:08:51 -0700 (MST)

Please acknowledge. Thanks 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, January 21, 2023 8:04:00 PM 
Subject: Fwd: Tech Support Candidate - SYED JAFRI 

He is Iqba's reference, please acknowledge. Thanks 

From: "SYED JAFRI" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, January 21, 2023 1:17:18 PM 
Subject: Tech Support Candidate - SYED JAFRI 

	

	
	
			Tech Support Test 
		Name 	SYED JAFRI 
E-mail 	[email-masked] 
Phone Number 	(+91) 7764001508 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	DELHI 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	VINOVE IT 	BUSINESS ASSOCIATE 	MARCH 2022 	21,000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I will make sure the website details I entered are correct. If the details are correct I will clear my cache and try again. Secondly, I will try to open it in another browser. Even then if the problem persists I will change my network connection and try to open it. If it's a server error the problem can't be solved from the user side. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on your Bluetooth device then simultaneously turn on the Bluetooth in your mobile and click on search for the new device. The Bluetooth device will pop up on your screen tap on it to pair with it. 
What according to you makes you a good candidate for customer service or technical support job? 	In customer support, we provide solutions to customers when they face issues, we try to help as much as we can from our side, as we do like to help our customers. I am empathetic & have self-control and do not get frustrated. I have time management. 
On a scale of 1 - 5 please rate your fluency in spoken English 	3