Subject: Re: English Language Test - Mukesh Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 21 Jan 2023 05:58:00 -0700 (MST)

stay in Noida, fresher, poor comm. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, January 20, 2023 3:36:34 PM 
Subject: Fw: English Language Test - Mukesh Kumar 

interview 

From: Mukesh Kumar <[email-masked]> 
Sent: Friday, January 20, 2023 11:38 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mukesh Kumar 

	
	
			Foreign Language Screening Test 
		
	Name 	Mukesh Kumar / (91) 8285890840 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Respected Sir/Mam, 

This email is in response to the email received by you on 20.01.23. 

This email is regrading order number ABCD-1234 which was supposed to have 
reached you by now. Unfortunately, the courier company could not carry on with 
the required process as the address was wrong. 
So, Please giving us the correct address with two phone numbers from which we 
contact you. 
We are truly sorry for the inconvenience. 
For any questions or further assistance, please reply to this message. 
Best regards, 
Mukesh Kumar 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for the email. We take customer satisfaction seriously and are glad to 
hear from you. First, I would like to apologize for the frustration you've been 
experiencing recently. We'd like the opportunity to resolve your concerns and earn 
your continued trust. 
To help us route your complaint to the appropriate department who can address 
your concerns, we'd be grateful if you can provide us with additional information 
regarding your experience by filling out the attached form. 
We are truly sorry for the inconvenience and hope to offer you better service in 
the future. 
For any questions or further assistance, please reply to this message. 
Best regards, 
Mukesh Kumar