Subject: Trainer Candidate - Bhevansh Jain
From: Bhevansh Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 13:37:30 -0500

| | Tech Support Test

Name | Bhevansh Jain
E-mail | [email-masked]
Phone Number | (+91) 8233236933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Quality Analyst | Currently Working | 30000
Previous Employer 1 | Cogent E services Pvt. LTD | Quality Executive | 23 December 2021 | 25000
Previous Employer 2 | Mattsen Kumar | Quality Associate | March 19, 2021 | 18000

If Selected, how much time do you need to join? | 30 Days
Please briefly describe your work experience specifically in Quality? | Dip check over performance. New process implimention. Client service. Report and Data analysis. Dashboard creation. Handling calibration and Hygiene as per demand.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Need to take care of the demand and have to distribute the work accordingly. Will ask process suggestion from Team and connect with them on daily basis over targets and achievments.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service where we are solving customer problems and concerns but great customer services means on call resolution or 1st call resolution. In which customer wont connect with the same concern or issue.
What according to you makes you a good candidate for this position? | Have a good command over data. Also had a grrat experience in customer service as worked with great customer service clients. Experienced woth International and Domestic process. Good command over excel.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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