Subject: English Language Test - Nitesh Prakash
From: Nitesh Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 11:00:12 -0500

| | Foreign Language Screening Test

Name | Nitesh Prakash    /  (91) 7838868365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for pointing us to the problem. I understand this must be frustrating for you. I really apologize to you for the inconvenience done by the database in which all the data are stored of our prestigious customer who are connected with us for a long period of time. Our team will not this happen to you again and resolve your query within two business days. We will correct your delivery address in our database to avoid future discrepancies.
I hope you our team will resolve your query as soon as possible and fulfill your wants.
Thank you
Nitesh prakash
Customer care executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I am sorry to hear that you have had such a poor experience that you no longer wanted. Customer satisfaction is always a number one priority for us. I'm deeply sorry that wasn't clearly demonstrated to you. I am really sorry for the inconvenience happened to you done by our technicians and in future this will not be happened again. We solve your problem as soon as possible within 24 hrs and replace old tv cabinet with the new cabinet and I ensure you to that this time you don't have to worry about it after all you are the prestigious customer of our organisation.
Hope to see you again with happy memories.
Thank you
Nitesh prakash
Customer care executive
Babyshop.com

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