Subject: Tech Support Candidate - Jatin Arora
From: Jatin Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 10:03:45 -0500

| | Tech Support Test

Name | Jatin Arora
E-mail | [email-masked]
Phone Number | (91) 9650220146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karnal(Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC | P2 | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi User ,

You can try below steps to fix the issue .

>Refresh the page.
>Clear your cache and cookies.
>Restart your browser.
>Try in different web browser.
>Check your internet connectivity.

Kindly let us know if the issue still persists , we can schedule a call to check it remotely.

Thanks,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Hello User ,

>Swipe down from top of screen of your mobile.
>Kindly on the Bluetooth.
>Tap pair new device .If you don't have pair new device, check under 'Available devices "
>Tap the name of Bluetooth device you want to pair.
>Try to check if its working.

What according to you makes you a good candidate for customer service or technical support job?

>Response to all client emails with in agreed SLA..
>Client satisfaction and making customer happy should be the goal.
>Maintain the focus
>should be on same page with clients.
>Correctly manage customer expectations.
>Good Listener .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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