Subject: English Language Test - Shikha Dubey
From: Shikha Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 09:24:23 -0500

| | Foreign Language Screening Test

Name | Shikha Dubey    /  (+91) 9936184347    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

For delivering the order
Dear customer
I hope you are doing well.I am the customer service representative.  You have ordered a hand bag from our online store 14 days back. And your given address is wrong . please send us your correct address and mobile no. So that we can deliver your order as soon as possible.
Thank you

Customer service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello Abdul,
I wish you are well.you have ordered a T.V. Cabinet from us. We have sent a very new one but the process of delivery is very long so it can be scratched.so if you want you can exchange it with the other one .
Thank you
Homebox team

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