Subject: Re: English Language Test - Neha Bisht
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 20 Jan 2023 06:30:12 -0700 (MST)

location-noida, sound average, working for teleperformance from 6 months in domestic voice process. can be a immediate joiner, salary- 15,600k, shared assessment test. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, January 20, 2023 3:50:25 PM 
Subject: Fw: English Language Test - Neha Bisht 

interview 

From: Neha Bisht <[email-masked]> 
Sent: Tuesday, January 17, 2023 12:55 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Neha Bisht 

		Foreign Language Screening Test 	Name 	Neha Bisht / (91) 9318417410 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good evening, 
We hope you are doing well. 

Thank you for getting in touch with us. I want to inform you our courier partner tried to deliver your item but as per their update the address which you have mentioned is wrong. 

Please update your address with us within 24-48hrs by replying the same email. 

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you. 

Thank you. 
Customer service representative 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good evening, 
Thank you for contacting us. 

I apologize for the inconvenience caused to you. 
To help you with your return request please share the images of the damage item within 48 hrs. To share the images please reply in the same email. 

Once images will be receive replacement will be process with 48-72 hrs. 

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you. 

Thanks 
Customer service representative