Subject: Fwd: English Language Test - Abhishek Banerjee
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 20 Jan 2023 06:14:45 -0700 (MST)

for chat,please check. Thanks 

From: "Abhishek Banerjee" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 17, 2023 8:28:10 PM 
Subject: English Language Test - Abhishek Banerjee 

	
	
			Foreign Language Screening Test 
		Name 	Abhishek Banerjee / (91) 8447031698 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Ma'am, 

I am sorry for the inconvenience caused to regarding your recent purchase. We have checked the order details and as per the tracking information your order was handed and shipped by us on the same day when the order was place. 

As per the courier details they attempted the delivery, however the address was incorrect. This is the below address we have. Please confirm on the same email if there is any changes in the address. So that we can prioritize the shipment and make it deliver as soon as possible. 

XYV street 
lane no 6 
PIN code 
state 

I hope this will help. 

Regards, 

Babyshop.com 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

I am sorry for the inconvenience caused to regarding your recent purchase. Did you checked if the cabinet got scratches at the time of delivery. There's no need to worry about it. I can understand how it feels. Even I would have feel the same. 

In this case I would suggest you to generate a replacement for your cabinet. So that we can sent the replacement item as soon as possible. At the time of delivery make sure delivery guys handle the cabinet with care. As it is a high quality material it may get scratches again. 

Regards, 

Homebox Team