Subject: Fw: English Language Test - Nitesh Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 10:16:39 +0000

interview
________________________________
From: Nitesh Sharma <[email-masked]>
Sent: Thursday, January 19, 2023 1:34 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Nitesh Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nitesh Sharma    /  (91) 7827814636    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello, I hope all is well with you.

We appreciate you getting in touch with us about the delivery of the order you placed on our website 14 days ago. You should know that the order was shipped out and given to the courier service on the same day.

The courier provider notified us that the inaccurate address you provided when placing your order prevented them from delivering it on time. I apologise for the trouble this has created. In order for us to deliver your order as quickly as possible, kindly update your address.

Regards,

Customer support at Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

We appreciate you contacting us about the product you bought from us last week.

As you have informed us, the TV cabinet that our installation team fitted today has scratches. We regret this experience. This item qualifies for our 10-day return policy, so if it is discovered to be damaged due to a manufacturing defect, we will replace your unit with a new one.

Within three days, one of our pickup agents will get in touch with you, inspect the items, and provide you with an update regarding the same. Thank you for your patience.

Regards,

Customer service personnel