Subject: Re: English Language Test - Sandeep Yadav
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 10:09:45 +0000

Question 1 of 5
Comprehension
Situation:

Customer placed an order on our website on 2nd October 2022. As per the policies his order should be delivered within 3 working days. The customer contacts us on 8th October saying he did not receive the order. As per the tracking information supplied to us by our courier (Aramex) it says the order was not delivered as customer did not answer the phone, and has started the process of return to our warehouse.

Please draft an email reply to customer in English

Answer given:

Dear Customer, Greetings from xxx We apologize for the delay in the delivery of your order. We understand your concern  and we are here to assist you. According to our records, your order  was placed on 2nd October, 2022 and as per our polices, it should have been delivered within 3 working days. However, we have been informed by our courier ( Aramex) that the order was not delivered as the customer did not answer the phone, and the process of returning the order to our website has started. We would like to assure you that we taking this matter very seriously and will keep you update on the status of your order Thank you for your patience and understanding. Best regards, Sandeep Yadav xxxxxx
Words: 125
Points: 0 / 1
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Question 2 of 5
Comprehension
You Received the following Email from Customer

Salman Al-Nasser
(Thu, 03 Oct 2022 at 4:22 AM)

I ordered an order and paid via Credit Card. I will not be available to take the order as I am going out of town. Please refund the amount to me.

Following information is available on system:
Order # 19837383
Customer Name: Salman Al Nasser
City: Riyadh
Date of Order: 01/OCT/2022
Status: Shipped
Items Ordered: 2
Items Shipped: 2
Items Pending: 0
ship_date: 02OCT
Courier: Aramex
AWB# 6464948492
Delivery SLA 3 BIZ DAYS
Payment: Captured

Please reply to this customer's email in English

Answer given:

Dear Salman Greetings from xxx Order Id: 19837383 We understand your concern. We would like to inform you that your order has been shipped on 02 October, 2022 via Aramex with AWB: 6464948492.  As the order has been shipped the seller would not be able to cancel the order at the moment. Not to worry , we have another suggestion to you. You can deny the order at the doorstep then the order will cancel and once the order returned to warehouse the amount will be refund to your source account within 8 business days. Regards, Sandeep Yadav xxxxxx
Words: 99
Points: 0 / 1
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Question 3 of 5
Multiple Choice
What would you do in situation: You are logged into to your computer for your duty, you are suppose to be answering chats, its been 30 minutes and you have not received any chat, you are in night shift and there is no supervisor logged in

Correct answer: C.
Selected answer: C.

A.
You will keep waiting till some chats come into your queue

B.
You will write an email to your supervisor so he can check next day
[Correct answer]
C.
You will immediately call up your supervisor on phone/whastsapp and alert him

D.
You will think its your holiday and go off to sleep
Points: 1 / 1
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Question 4 of 5
Comprehension
You have received the following email from Customer:

Date of Email: 12th October 2022

Dear Support team, I've placed an order on your website, and I am very unhappy that I've not received the order yet.

Following information is available on the system:

Order # 19837383
Customer Name: Abdul Ajiz
City: Jeddah
Date of Order: 10/10/2022
Status: Shipped
Items Ordered: 10
Items Shipped: 10
Items Pending: 0
ship_date: 11OCT
Courier: Aramex
AWB# 6464948492
Delivery SLA 3 BIZ DAYS
Payment: Captured

Based on the information you have available, please draft a reply to the customer to be sent to him in English.

Answer given:

Dear Abdul, Greetings from xxx We understand your concern. I would like to inform you that on checking the details, I see that the order has been shipped via Aramex with AWB: 6464948492 and will be delivered to you within 3 business days. I will be highly oblige for your understanding Regard, Sandeep Yadav xxxxx
Words: 55
Points: 0 / 1
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Question 5 of 5
Multiple Choice
You daily target to work on email cases is 80. You have completed your 8 hour shift, and you were only able to achieve 60 email cases. What would you do?

Correct answer: A.
Selected answer: No answer given

[Missed correct answer]
A.
Work extra hours to make sure to achieve the expected target of 80

B.
Log off and go home. Try to achieve the target next day

C.
Log off and go home
Points: 0 / 1

________________________________
From: Subir Chakma <[email-masked]>
Sent: Friday, January 20, 2023 3:37 PM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: English Language Test - Sandeep Yadav

He seems to be a potential candidate to me. Could you forward if you have other test from him? Thanks!

________________________________
From: "Aishwarya Jaiswal" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>
Sent: Friday, January 20, 2023 2:39:41 PM
Subject: Fwd: English Language Test - Sandeep Yadav

Hello Subir,

Please acknowledge.

Thanks
Regards
Aishwarya

________________________________
From: "Aishwarya Jaiswal" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Sent: Thursday, January 19, 2023 11:29:55 AM
Subject: Re: English Language Test - Sandeep Yadav

location- Noida,total experiece is 1 y,worked with tech Mahindra and infotech, immediate joiner,sound average,last salary-14k, expecting-17k, shared assessment test.

________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "Aishwarya Jaiswal" <[email-masked]>
Sent: Wednesday, January 18, 2023 7:27:48 PM
Subject: Fw: English Language Test - Sandeep Yadav

interview
________________________________
From: Sandeep Yadav <[email-masked]>
Sent: Wednesday, January 18, 2023 12:55 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sandeep Yadav

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sandeep Yadav    /  (91) 7011515207    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear XXX

Thank you for your recent purchase from our online store.

We apologize for the delay in receiving your order and for any inconvenience this may have caused.

We have been informed by the courier company that they were unable to deliver your order, due to an incorrect address provided by you. We have reached out to the courier company to find out more information and to ensure that your order is delivered as soon as possible.

We would like to request you to kindly check and confirm your shipping address with us to avoid such issues in future. Please let us know if the address provided by you is correct or not, and if not please provide us with the correct shipping address.

Once we have the correct address, we will have the order re-shipped to you at no extra cost. Please let us know if you would like us to do so.

We apologize for any inconvenience this may have caused and assure you that we are doing everything we can to get your order to you as soon as possible.

Please let us know if you have any further questions or concerns and we will be happy to assist you. Thank you for your patience and understanding.

Sincerely,
Sandeep Yadav
Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for purchasing the TV Cabinet from our store. We apologize for any inconvenience you have experienced with the product.

We are sorry to hear that the cabinet arrived with scratches on it. We want to assure you that we take all customer complaints seriously and we apologize for any dissatisfaction you may have experienced.

We would like to request you to kindly send us some pictures of the scratches on the cabinet so that we can investigate the matter and take the appropriate action. As per our policy, we can either have the unit picked up, replaced with a new unit or give you a full refund.

Please let us know which option you would prefer and we will arrange it for you as soon as possible.

We apologize for the inconvenience caused and we assure you that we will take all necessary steps to resolve this issue and improve our service in the future.

Please let us know if you have any further questions or concerns and we will be happy to assist you.

Thank you for bringing this to our attention.

Sincerely,
Sandeep Yadav
Homebox