Subject: Fw: English Language Test - Mukesh Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 10:06:34 +0000

interview
________________________________
From: Mukesh Kumar <[email-masked]>
Sent: Friday, January 20, 2023 11:38 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mukesh Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mukesh Kumar    /  (91) 8285890840    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected Sir/Mam,

This email is in response to the email received by you on 20.01.23.

This email is regrading order number ABCD-1234 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong.
So, Please giving us the correct address with two phone numbers from which we
contact you.
We are truly sorry for the inconvenience.
For any questions or further assistance, please reply to this message.
Best regards,
Mukesh Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for the email. We take customer satisfaction seriously and are glad to
hear from you. First, I would like to apologize for the frustration you've been
experiencing recently. We'd like the opportunity to resolve your concerns and earn
your continued trust.
To help us route your complaint to the appropriate department who can address
your concerns, we'd be grateful if you can provide us with additional information
regarding your experience by filling out the attached form.
We are truly sorry for the inconvenience and hope to offer you better service in
the future.
For any questions or further assistance, please reply to this message.
Best regards,
Mukesh Kumar