Subject: Fw: English Language Test - Rohit Bhamotra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 10:05:20 +0000

interview

________________________________
From: Rohit Bhamotra <[email-masked]>
Sent: Friday, January 20, 2023 11:40 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rohit Bhamotra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rohit Bhamotra    /  (91) 8595112278    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi there,

I'm Rohit from support team.

I am extremely sorry for the inconvenience caused. Let me resolve this for you.

As I see your order was already shipped by us but courier department has wrong address of yours so that's why it will taking longer than usual but try you need not to worry I will try to get update your correct address to courier department as well so you will get your order on time.

Thank you for your patience. If you need any assistance related to your order than again get back to us. We will happy to help you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

I'm Rohit from support team.

I'm sorry for the inconvenience caused to you. Let me resolve this issue for you.

Firstly I apologise that your cabinet was not appearing as you want. As our company norms we can't refund the money but we can replace your cabinet with new one. One of our team member visit your place and replace them. You need not to worry we will provide you best service. In future if same thing happened than please share a valid photo or video to give you proper assistance.

Thank you for your patience.