Subject: Trainer Candidate - Tanay Potdar
From: Tanay Potdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 04:42:12 -0500

| | Tech Support Test

Name | Tanay Potdar
E-mail | [email-masked]
Phone Number | (+91) 8779773401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Subash nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Squadstack | Assistant Manager | 10/22 | 42000
Previous Employer 1 | Motilal oswal | Senior Executives | 09/22 | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | I have Audited almost around 600-700 calls of almost 100 sales executives with different parameters! Starting from their opening calls to closing calls ! After their Audit have taken feedback session and tried to improve the quality of executive to achieve the ultimate goals.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference is that in good Customer Service the executive will try to solve it with the proper Hierarchy while in great executive will solve it on immediate basis even by going abit out of box
What according to you makes you a good candidate for this position? | The overall experience of interpersonal relationships and communication skills at the ground level will be allele to address the team in a positive and effective manner and try to make them achieve their goal
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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