Subject: Fwd: Tech Support Candidate - Pranav Trivedi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 20 Jan 2023 01:50:07 -0700 (MST)

His tech test 

From: "Pranav Trivedi" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, January 19, 2023 8:25:10 PM 
Subject: Tech Support Candidate - Pranav Trivedi 

	

	
	
			Tech Support Test 
		Name 	Pranav Trivedi 
E-mail 	[email-masked] 
Phone Number 	(91) 9021398022 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greater Noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) First we will check if the internet connection is connected. 
> For that we will check if we are on WiFi connection or Wired. 
> If on WiFI we would check if the WiFi router is showing all the relevant lights and if required reset the router. 
> If on wired connection we would un-plug/plug the ethernet cable. 
> Post this we would check if the connection is established. 

2) If the connection is established, we would try to re-open the website and see if its working. 

3) If the website is still not opening then we would try opening the website on another browser. If we don`t have any other browser, we would download a different browser and try opening in that. 

4) If the website opens in another browser then the issue is with the previous browser. 

5) If the website still does not open in another browser then the internet connection is down from the ISP or the specific website server might be down. 

6) If the internet connection is ok then we would try opening some other web page. 

7) If another web page opens then the issue lies with the specific website which might not be opening currently due to some server issues. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Start the Bluetooth speaker and if we are turning it on for the first time it will automatically go into pairing mode. (If not then we have to press and hold the power button for 6-8 seconds for it to go into pairing mode). 

2) Now on your mobile phone go into setting and under Bluetooth options turn on the Bluetooth and it will automatically start searching for the nearby Bluetooth devices. 

3) Once your device is shown in the results you just click on it to start the pairing process. 

4) Once the pairing process is completed we will get a notification on our phone stating that the device has been successfully connected and at the same time on the speaker it will verbally confirm that the device is connected. 

5) Now you can use the Bluetooth speaker with your phone. 
What according to you makes you a good candidate for customer service or technical support job? 	I am very keen on getting to know the latest hardware/gadgets coming out in the market and I keep myself UpToDate with the latest technology. 

With this I also love helping others troubleshoot with the issues they are facing with their gadget. 

With the technology getting more immersive this also brings with it the difficulty to use them. And I feel I can make a difference in helping out others to make them comfortable with the technology with the knowledge that I have. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5