Subject: Fw: Tech Support Candidate - Pratyush Sahu
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 08:48:43 +0000

interview
________________________________
From: Pratyush Sahu <[email-masked]>
Sent: Friday, January 20, 2023 10:29 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Pratyush Sahu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pratyush Sahu
E-mail  [email-masked]
Phone Number    (751003) 8908451113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhubaneswar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HGS     Process Specialist      Feb 18 2023     19000
Previous Employer 1     Tech Mahindra   Process Associate       30 April 2022   15000
Previous Employer 2     Future Group    Customer Service        30 June 2020    14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Refresh the page, will make sure  is enabled, cookies should be enabled, will clear all the cache & cookies, will check if the browser is up to date, will restart the web browser & will try with different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 :- Turn on the Bluetooth speaker
2 :- Turn on bluetooth in the Mobile phone.
3 :- Search Bluetooth nearby devices.
4 :- Pair new device under available devices
5 :- Tap the name of the Bluetooth speaker you want to pair with the device.
6 :- Ready to use.
What according to you makes you a good candidate for customer service or technical support job? Have experience in customer service, customer relationship management, skills, customer focus,
professionalism, patience, listening ability, detailed knowledge, services what we provide, effective communication skills, good sense of humor, bear the good and bad attitude of others, attention to details, multi tasking skills, can - do attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  4