Subject: Re: Tech Support Candidate - Dhanalaxmi S
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 20 Jan 2023 01:48:21 -0700 (MST)

ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, January 20, 2023 2:14:59 PM 
Subject: Re: Tech Support Candidate - Dhanalaxmi S 

no 

From: Aishwarya Jaiswal <[email-masked]> 
Sent: Friday, January 20, 2023 1:45 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Fwd: Tech Support Candidate - Dhanalaxmi S 
HI , this is for Semi-tech, immediate joiner 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, January 19, 2023 10:49:14 AM 
Subject: Fwd: Tech Support Candidate - Dhanalaxmi S 

Hi, for Semi-tech,immediate joiner, stay in south india 

From: "Dhanalaxmi S" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 3:47:40 PM 
Subject: Tech Support Candidate - Dhanalaxmi S 

	

	
	
			Tech Support Test 
		
	Name 	Dhanalaxmi S 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8286550145 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Tamilnadu 
	Which best describes your Technical Support capabilities 	I don't have experience or skills for Technical Support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	First Source 	Customer service associate 	1 June 2022 	17000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we have to go to settings and click the sim card and mobile networks, on the top we see the sim card name which is airtel, Jio or Vodafone is showing. Click that sim card type and we see the mobile networks option, click that and we see the select network automatically option we have to enable that option and we get popup option choose network manually with next option and we have to click the ok option then trun off mobile data option is showing we have to click the ok option then the mobile is searched the network for those around area then they showing all kind network. Then we have to click the mobile network type and automatically that showing the mobile network click that option and register on mobile network notification is came out. This process is over. Once we have to check the website and we didn't get that error. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Click the settings option and enable the Bluetooth option then we have to pair the Bluetooth speaker with mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	We have to response the customers on time and solve the all queries. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5