Subject: Fw: Tech Support Candidate - MD Abdul Rasid Ahmed
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 20 Jan 2023 08:47:44 +0000

interview this guy, he looks excellent but looks super expensive too, check what his expectation is
________________________________
From: MD Abdul Rasid Ahmed <[email-masked]>
Sent: Friday, January 20, 2023 11:34 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - MD Abdul Rasid Ahmed

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    MD Abdul Rasid Ahmed
E-mail  [email-masked]
Phone Number    (+91) 6375306960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Capricorn Solution      Customer Success Manager(Onboarding specialist) 10 January, 2023        110000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Alright, so it completely depends upon what kind of error I am getting at first to be specific with my Troubleshooting steps. Let's assume the website didn't load up.

1 . Check whether I have got active Internet connection or not

2. Try to clear cache and cookies and browsing history

3. Check whether I am connected to my VPN or not

4. Try to restart the entire setup of my ISP including the router.

5. Will make sure I am running on the latest browser version

6. At last will see if I have the appropriate internet speed to load the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The steps to connect the Bluetooth speaker to my phone are

1. Turn on Bluetooth service for the phone by locating the setting (App menu)>> Bluetooth (Connections) >> Toggle the switch right to turn it on.

2. Long press the power button to turn on the speaker and then long press for 3 seconds to enter into the pairing mode for the speaker.

3. Look up the phone in the Available connections section for the name of the Bluetooth speaker as I am pairing for the first time so it would take some time prolly.

4. Once the name appears on the screens I will click on it and the pairing process would begin after like 3 seconds the speaker would make a small noise that indicates it has been connected successfully,
What according to you makes you a good candidate for customer service or technical support job? Well to be very honest I have 9 years of experience in total working for this industry under various LOB and ad hoc projects. When I was a newbie  I didn't know anything about this industry at first but slowly as I grow I realized that in Custer service the most important thing we need is listening skills so that We can listen to the customer s issues and patience plays a big role in this LOB.

I mean I can log in to my CRM at login time and just do my work for the sake of the salary which I will get at the end of the month and log out on time but if I didn't do anything extraordinary every day I will not grow not in a sense of promotion but grow by skill and ultimately that leads to promotions. So according to me, Listening skill along with patience and a pinch of empathy and sympathy works marvelously to be a good Customer/Technical Support representative. Apart from this all the other skills which the quality talks about I do appreciate their effort but I personally think when we deal with customers on day to day basis we get a good grip on it. You know what I am saying?

Product knowledge and problem-solving skill are something that can be learned while on the operations but the above-mentioned skills are something you cannot implant on somebody's head they gotta make sure they have them in order to provide excellent CS support/ TS Support.
On a scale of 1 - 5 please rate your fluency in spoken English  5