Subject: Tech Support Candidate - Pratyush Sahu
From: Pratyush Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 23:59:16 -0500

| | Tech Support Test

Name | Pratyush Sahu
E-mail | [email-masked]
Phone Number | (751003) 8908451113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HGS | Process Specialist | Feb 18 2023 | 19000
Previous Employer 1 | Tech Mahindra | Process Associate | 30 April 2022 | 15000
Previous Employer 2 | Future Group | Customer Service | 30 June 2020 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh the page, will make sure  is enabled, cookies should be enabled, will clear all the cache & cookies, will check if the browser is up to date, will restart the web browser & will try with different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 :- Turn on the Bluetooth speaker
2 :- Turn on bluetooth in the Mobile phone.
3 :- Search Bluetooth nearby devices.
4 :- Pair new device under available devices
5 :- Tap the name of the Bluetooth speaker you want to pair with the device.
6 :- Ready to use.

What according to you makes you a good candidate for customer service or technical support job?

Have experience in customer service, customer relationship management, skills, customer focus,
professionalism, patience, listening ability, detailed knowledge, services what we provide, effective communication skills, good sense of humor, bear the good and bad attitude of others, attention to details, multi tasking skills, can - do attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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