Subject: Re: English Language Test - Piyush Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Jan 2023 01:59:25 -0700 (MST)

l ocation-Gurgaon, can relocate, worked with concentrix for 1y, poor comm ,sound dumb,last salary-21k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:29:39 PM 
Subject: Fw: English Language Test - Piyush Kumar 

interview 

From: Piyush Kumar <[email-masked]> 
Sent: Wednesday, January 18, 2023 12:52 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Piyush Kumar 

	
	
			Foreign Language Screening Test 
		
	Name 	Piyush Kumar / (91) 7494943382 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

Thanks for reaching out to us about your issue of product not delivered. 

I would like to inform you that courier partner tried to deliver the product. I have checked on our system and found that address was not correct. Hence, courier was having difficulty on delivering the hand bag. Please send us the correct address. We will update it here. 

Customer service executive 

Piyush 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, 

Thanks for reaching out to us for your query about the TV cabinet. 

I understand the issue you faced during installation on the TV cabinet. I am sorry that TV cabinet has got scratches. Because of our team. I would like to inform you that we will replace the product. Please let us know the detail of the product. 

Customer care executive, 

Piyush.