Subject: Re: English Language Test - Pranav Trivedi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Jan 2023 01:44:13 -0700 (MST)

location- greater noida,immediate joiner,immediate joiner,sound ok,earlier worked with Accenture, gap of 5 years, was doing family business, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:35:13 PM 
Subject: Fw: English Language Test - Pranav Trivedi 

interview 

From: Pranav Trivedi <[email-masked]> 
Sent: Tuesday, January 17, 2023 9:24 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Pranav Trivedi 

	
	
			Foreign Language Screening Test 
		
	Name 	Pranav Trivedi / (91) 9021398022 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam, 

Thank you for contacting babyshop.com and I see that you would like to check the status of your order. 

With regards to your order #1234 I can see that the order was shipped by us and handed over to the courier company on the same day when the order was placed. 

I can also see that the courier even tried to deliver your order but it got returned as the delivery address provided by you was wrong. 

I would request you to kindly provide the correct delivery address so that I can request the courier to re-attempt the delivery to your address. 

Thank you for choosing babyshop.com and I hope the I was able to solve your query. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

I am sorry that you were not satisfied with the installation of your TV Cabinet. 

As per the brand`s policy if you want I can go ahead and issue a replacement of the product and this time I will make sure to provide special instructions to the installation team to kindly be gentle while carrying out the TV Cabinet installation. 

Kindly confirm so that I can issue a replacement. 

Thank you for choosing Homebox.