Subject: English Language Test - Abu Vikas
From: Abu Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 03:18:52 -0500

| | Foreign Language Screening Test

Name | Abu Vikas    /  (+91) 9758945705    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Abdul
I am sorry to know about the delayed delivery about your recent order. Please our sincere apply for the inconvenience.
We would like to inform you that as I am checking here your order has been shipped and reached your address. You order delivery address is Mamura chowk, Sector 63 Noida, Pin code 201301. Our courier team tried multiple time to deliver your product but couldn't reach you due to wrong address. Our courier boy tried to contact you on your contact number but couldn't reach you. So I request you to please share your alternate address and contact number. I will personally follow up from courier team and tried to solve your issue as soon as possible. I am sending courier boy contact number and tracking ID on your email. You can track your order and also coordinate with courier boy.

If you have any question or feedback, just to this email and we will get right back to you.

Thanks and Regards
Abu Vikas

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for contacting us about the damage product you received. Please accept our sincere apology for the inconvenience. As per your concern I creat return request for your order. I am sending to our concern team and our concern team will contact you with in 24 hours. After that our courier team will contact you with 2-3 days for your return order. After return your order your product will reach our warehouse for quality check. After pass in quality check your product refund/replacement will be with in 5 days.

If you have any question or feedback, just reply to this email. We will get back to you.

Thanks and Regards
Homebox Team

| |