Subject: Re: English Language Test - Aditya Gautam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 19 Jan 2023 00:41:33 -0700 (MST)

location- Shahdra,worked with concentrix for 1year, immediate joiner,last salary-16k,sound average, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:37:18 PM 
Subject: Fw: English Language Test - Aditya Gautam 

interview 

From: Aditya Gautam <[email-masked]> 
Sent: Tuesday, January 17, 2023 3:32 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Aditya Gautam 

	
	
			Foreign Language Screening Test 
		
	Name 	Aditya Gautam / (110032) 9821809128 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good afternoon, 
Babyshop.com 

Subject-wrong address 

Date-17-Jan-2023 

I apologies inconvenience to you that your order was not shipped. 
I would like to inform you that as per the delivery partner your address was incorrect due to which you could not receive your order. 
Please share your correct address so that we could deliver your product as soon as possible 
Again sorry for the inconvenience. 
Thanks and regards 
Aditya 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good afternoon Abdul, 

Subject-replacement or refund 

Date -17-Jan-2023 

Please accept my apologies for the bad quality product you received. 
I hope same would not be repeat. 
I would like to inform you our delivery partner would visit your location within 24 hours for replacement of your product. 
Thanks and regards 
Aditya 
Babyshop.com