Subject: Tech Support Candidate - Saisree Bankapuri
From: Saisree Bankapuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 02:27:19 -0500

| | Tech Support Test

Name | Saisree Bankapuri
E-mail | [email-masked]
Phone Number | (+91) 8019699080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kadapa district
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TATA PLAY | Senior Executive | November 4th 2022 | 29500
Previous Employer 2 | Techmahindra | Customer support associate | July 14th 2022 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try reloading
After that also iam facing same issue i will try to open it new tab
Press ctrl+q

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Click on wireless bluetooth
Scan your speaker name
Connect it

What according to you makes you a good candidate for customer service or technical support job?

Understand customer issues,
Good listening skills,
Work under pressure,
Handling frustrated customers..

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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