Subject: English Language Test - LAKSHYA KAPOOR
From: LAKSHYA KAPOOR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 01:49:03 -0500

Foreign Language
Screening Test

Name

LAKSHYA
KAPOOR    /  (110032) 9625866167
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To :
[email-masked]

From :Babyshop.com

Sub : Reply to non- delivery of the orders

Respected Sir/Ma'am

I hope,
you are doing well.This email is regarding order number EHIKBaG which was
supposed to have reached you by now.Unfortunately, The courier company
couldn't carry on with the required process as the address was wrong. I
would be grateful to you if you could send us the correct address with two
telephone numbers as to the person who we can contact while making the
delivery.

Extremely sorry that you had to go through this experience with us.

Thank you,

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Mr./Ms.

Thankyou for your paying attention to us regarding
our Furniture T.V Cabinet.My team member will contact you with a proper details
as soon as possible.

Extremely Sorry that you had to go through thiis experience with us.

Thankyou,

Hombox Team