Subject: Tech Support Candidate - Lakshay Yadav
From: Lakshay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 00:57:11 -0500

| | Tech Support Test

Name | Lakshay Yadav
E-mail | [email-masked]
Phone Number | (91) 9871094647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pitampura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT | Process Associate | Currently working | 23000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure my internet connection is good.
Then I will open settings on the browser.
And then I will find cache and cookies section in it.
Then I will delte all cache and cookies by simply clicking on delete cache and cookies.

Also I will check whether the site is down just for me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to switch on the speaker.
Then we need to switch on our bluetooth from the bluetooth section in settings of our phone.
Then we need to tap Pair new device. If you don't find Pair new device, check under Available devices or tap More. Refresh.
Then tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I have confidence to talk to the customer. As I have experience in customer support, so I will not hesitate to solve the problem of the customer. I can make customer feel good. Talking to my customer would feel safe and insured.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |