Subject: English Language Test - Syed Ali
From: Syed Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 11:41:45 -0500

| | Foreign Language Screening Test

Name | Syed Ali    /  (91) 9058482294    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir

as per checking courier was shipped as per the courier address which was wrong
So the we trying to resolve this very soon
Plz update ur correct address then we will shipped ur couriers very soon

Thank u sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir

I have received your concern.cabinet has too many scratches on it.our team will be visit in ur house very soon.they will resolve your problem

Thank u sir

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