Subject: Fw: English Language Test - Aditya Gautam
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 18 Jan 2023 14:07:18 +0000

interview
________________________________
From: Aditya Gautam <[email-masked]>
Sent: Tuesday, January 17, 2023 3:32 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Aditya Gautam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Aditya Gautam    /  (110032) 9821809128    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good afternoon,
Babyshop.com

Subject-wrong address

Date-17-Jan-2023

I apologies inconvenience to you that your order was not shipped.
I would like to inform you that as per the delivery partner your address was incorrect due to which you could not receive your order.
Please share your correct address so that we could deliver your product as soon as possible
Again sorry for the inconvenience.
Thanks and regards
Aditya
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Good afternoon Abdul,

Subject-replacement or refund

Date -17-Jan-2023

Please accept  my apologies for the bad quality product you received.
I hope same would not be repeat.
I would like to inform you our delivery partner would visit your location within 24 hours for replacement of your product.
Thanks and regards
Aditya
Babyshop.com