Subject: Fw: English Language Test - Kanishka Chandla
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 18 Jan 2023 14:06:15 +0000

interview
________________________________
From: Kanishka Chandla <[email-masked]>
Sent: Tuesday, January 17, 2023 4:12 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Kanishka Chandla

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kanishka Chandla    /  (+91) 8700346096    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

Thank you for reaching out to us with your query.
I understand that your order has not been delivered to you yet and I really apologise for the delay.
Upon checking at my end I found that your order was shipped and handed over to the courier partner the same day the order was placed.
The courier partner tried attempting the delivery, unfortunately the address provided was incorrect and the package has been put on hold by the courier partner.
In this case we have two options at our end either you can re-confirm the delivery address and we will reschedule the delivery or we can get this order cancelled and you can place a new order with the correct address and we will get it shipped as soon as possible.

We are just an email away for any queries. Would love to hear from you soon.
Have a great day.

Thanks,
Kanishka.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thank you for contacting Homebox Team.

I really apologize for the inconvenience faced. I understand that the cabinet installed is not upto the mark and is damaged. In this case