Subject: Tech Support Candidate - Alzekri Musaab Abdulghani Ahmed Ali Musaab
From: Alzekri Musaab Abdulghani Ahmed Ali Musaab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 09:03:05 -0500

| | Tech Support Test

Name | Alzekri Musaab Abdulghani Ahmed Ali Musaab
E-mail | [email-masked]
Phone Number | (+91) 9059414730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Identify | Customer support | 30/12/22 | 29k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will read the error to figure out which category the error belonging to as my background the number which shown in the error massage is belonging to specific issues which can easily get me to the solution ..also there are simple steps which can helpful I will check the internet connection wether is connected or not , I will clear the cookies and caches in addition to that I will check the firewall and proxy, actually there are alot of ways to solve such this issue there is automatically troubleshoot which came with browser more than that we can solve it by checking network setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First if it's first time to connect them together, I will open my Bluetooth speaker and make sure it's not pairing to other device then I open my phone Bluetooth and search for my Bluetooth speaker with assuring its correct name then I will pair them together successfully pairing  after this step the connect process will be easier and automatically once I open them together.

What according to you makes you a good candidate for customer service or technical support job?

I love everything related to technology and I'm ready to improve and develop myself to be compatible with the tasks that will be in my work.

I can work under pressure and find easier solution  in hardest tasks

I have the ability to deal with different customer  with different culture background

I will try my best to add something to your organization

I love working as a team and have teamwork skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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