Subject: Fwd: English Language Test - Divyanshi Goswami
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Jan 2023 06:52:21 -0700 (MST)

for- semi-tech 

From: "Divyanshi Goswami" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 18, 2023 5:25:01 PM 
Subject: English Language Test - Divyanshi Goswami 

	
	
			Foreign Language Screening Test 
		Name 	Divyanshi Goswami / (911) 09891595511 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	From:ABC company 
To: customer 
Date:18.91.23 
Subject : information regarding product 

Hello, 
This is to inform you that the product no.xxx you have ordered was shipped well and out for the delivery.But there is a problem in address you have mentioned,our courier service man has face the problem of reaching out to you.so could you please mentioned the correct and specific address through mail so that we can deliver your product as soon as possible. 
Your order no.xxx 
Your product id no.12333 
Thank you 
Customer care representative 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	From:xxx 
To: customer 
Date:18.01.23 
Subject: information regarding defected product 

Hello, 
This is inform you that your order no.xxxx was delivered to you yesterday was defected and we have received your complaint. Your complaint no.3444.we are very very sorry for the inconvenience.we will make sure that within 24 hours it would be replaced and you will get the another one in good condition and this time you will not face the problem of anything.our service man provides you a full satisfaction to every thing before leave.But incase if want your money back this option is also available for you.As customer satisfaction is must and customer is our first priority. 
Thank you 
Customer care representative