Subject: Fwd: Tech Support Candidate - Reham Alshehabi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 18 Jan 2023 06:51:04 -0700 (MST)

She is Ali's reference, for semi-tech 

From: "Reham Alshehabi" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:12:23 PM 
Subject: Tech Support Candidate - Reham Alshehabi 

	

	
	
			Tech Support Test 
		Name 	Reham Alshehabi 
E-mail 	[email-masked] 
Phone Number 	(+91) 9359086767 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			NA 
Previous Employer 1 	Na 			NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Reload the page 
If that doesn’t work… 
Step 1: verify the connection 
Make sure your computer is connected to wi-fi or a wired network 

Try reloading the tab with the error 

Step 2:cache 
Chrome may have cached information that prevents the page from loading. 
Open the package in an incognito window 
On your computer, open chrome 
At the top right of the page, click more and then new incognito window 
In an incognito window try opening the page. Files opened and cache 
Cache 
At the top of the page, click the more and more tools icon and then open data 
Next to “scope” select all items 
Select cache images and files cookies and other site data. Deselect the other types of data click clear data 
Try reloading the tab with error. 
Step 3: close tabs. Extension and other apps your device may be running out of memory and can’t load the website while also running apps extensions and programs 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-swipe down from the top screen 
2- touch and hold Bluetooth 
3-top new device if you don’t find pair new device check under available devices 
4-tap the name of the Bluetooth 
5 try on the Bluetooth speaker 

What according to you makes you a good candidate for customer service or technical support job? 	Be soft spoken , good listener, problem solver , helpful , team builder and know ow to engage the people well 
On a scale of 1 - 5 please rate your fluency in spoken English 	3