Subject: English Language Test - Boni Saha
From: Boni Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 06:47:22 -0500

| | Foreign Language Screening Test

Name | Boni Saha    /  (91) 9069835438    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Client,

Greetings!!

Thanks for sharing the concern with us, we will resolve your concern.

Please be informed that our courier company is trying to deliver your order to your address, but they are unable to reach to your address which you mentioned while placing the order.

Kindly re-check the address and provide your correct address with us, so that we can update the same to the courier company and they can deliver the order to you at the earliest.

Rest be assured, your order is safe with us.

Please let me know if you have any further concern, we will happy to assist you.

Thanks,
Take care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings!!

Thanks for letting us know your concern, we are very sorry for the inconvenience caused to you.

Kindly share some photos of the products with the defective areas, we will help you with the best possible way.

Thanks,
Be safe.

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