Subject: English Language Test - Annoo Tiwari
From: Annoo Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 06:00:36 -0500

| | Foreign Language Screening Test

Name | Annoo Tiwari    /  (91) 7408304748    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- Customer name
From- babyshop.com
Sub: Reply to non-delivery of the order

respected customer,

This email is regarding for your handbag. which was supposed to be reached you by now. We are really sorry for the delay in delivery. As I have checked, our delivery partner tried to deliver the order on same day, but your delivery address was wrong.

I would request you to please help us with correct delivery address and contact number.
Another way, courier company will try to connect with you again then you can share the exact location with them, or you can go and collect the order from courier company.

Thanks for choosing us.

Regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- Customer name
From- Homebox team
Sub- TV cabinet related issue

Dear customer,

We are really sorry to hear that your TV cabinet has so many scratched during the installation. We have now given you a replacement option. I would request you to please wait for 3-5 working days. Your order will be delivered again to your address.

Thank you once again, for taking time to give us feedback. We will definitely work on the same.

Regards,
Homebox team.

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