Subject: Tech Support Candidate - Sameer Sethi
From: Sameer Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 05:41:07 -0500

| | Tech Support Test

Name | Sameer Sethi
E-mail | [email-masked]
Phone Number | (+91) 9805110284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Himachal pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xchanging | Assistant Claims Examiner | 25/06/2017 | 8500/-
Previous Employer 1 | Q connect | Customer Care Executive | 4/10/2018 | 9500/-
Previous Employer 2 | Swiggy | Delivery Partner | Working | 15000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will insist you to restart your system and also check the network connection or broadband connected to your device and close the browser and check it on another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step is we have to switch on the Bluetooth of the mobile and the speaker which are being connected after that we have to pair the devices with each other. Now the speaker is got connected with the mobile.
What according to you makes you a good candidate for customer service or technical support job? | I will provide the customer the best resolution and better service regarding the product.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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