Subject: English Language Test - Asif Ahmad
From: Asif Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 03:40:46 -0500

Foreign Language
Screening Test

Name

Asif
Ahmad    /  (191111) 6005079292    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi(customer name)

Thanks for contacting live sales man.i am so sorry,I definitely understand your
concern,we wil be happy to assist you.we would to say you that your address as
per courier is wrong please provide your full address with along with pine
code.I will esclate your concern so that team will took a closer look
what's wrong and will get back to you ,feel free to reply this mail

Thanku

Regards

Live salesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
(customers name)

Thanku for reaching out.I am so sorry, i totally understand your concern and i
am escalating your issue and team will check.

Please standby and team will get back to you.

Best

Asif ahmad