Subject: English Language Test - SHIPRA ARYA
From: SHIPRA ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 02:47:26 -0500

| | Foreign Language Screening Test

Name | SHIPRA ARYA    /  (91) 9818901488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,
We received your mail regarding the purchase you made on xxx. We have dispatched you order few days back but due to incorrect delivery address the courier company has return the product to our warehouse. I request you to kindly update your address to the correct one so you can enjoy shopping with us.

Thankyou
Regards Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We sincerely apologize for the inconvenience you have faced from our side and would like you to give us a chance to make it right. We are raising your concern on priority bases and soon a new TV cabinet will be delivered and installed at your place.

Thankyou

Regards
Team Homebox

| |