Subject: English Language Test - Jivitesh Malik
From: Jivitesh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 01:55:18 -0500

| | Foreign Language Screening Test

Name | Jivitesh Malik     /  (201301) 9818774365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Mr/Mrs. XYZ, we are mailing you to inform you that your current given delivery address is incorrect!
Kindly please share the correct address details to us so that we can dispatch the order on the new updated address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon Mr Abdul, We extremely apologies for this inconvenience you have faced, We are here to help you figure out your issues and will get back to you with the regarding response immediately.

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