Subject: English Language Test - Umar Khan
From: Umar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 01:48:22 -0500

| | Foreign Language Screening Test

Name | Umar Khan     /  (91) 6006066371    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir.As per records we received your order of hand bag.our courier boy tried to deliver the product but couldn't,the address that you mentioned was the wrong one.please mention your correct address and we will try to deliver your product again.thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir.we received your email.you don't seem to like the product (it has scratches on it). customer satisfaction is our biggest priority.we will look into it.we need to talk to our higher authority.we are concerned with our customer problems.stay good.thank you

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