Subject: Tech Support Candidate - Amit Choudhary
From: Amit Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 01:27:43 -0500

| | Tech Support Test

Name | Amit Choudhary
E-mail | [email-masked]
Phone Number | (+91) 9784567262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Cant
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Scalene Works | Analyst | 25/11/2022 | 24153
Previous Employer 2 | Girnar Care | Executive | 23/03/2022 | 19100

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try opening basic site like google in new tab to check if internet is working.
2. I would try to open in different browser.
3. Check network connectivity and restart it.
4. Delete all cookies and cache of the browser
5. Restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker. Press pair Bluetooth button.
2. Turn ON the Bluetooth tool in mobile.
3. Pair it with available Bluetooth speaker in mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. Greeting and inviting to company's technical support team.
2. Asking for assistance.
3. Listening to customer issue.
4. Asking for Apology and giving Assurance for the complete solution.
5. Not interrupting while customer is speaking.
6. Raising ticket and providing TAT when issue not solved.
7. Follow-up with customer on TAT

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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