Subject: Tech Support Candidate - Varun Tiwari
From: Varun Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 01:19:20 -0500

| | Tech Support Test

Name | Varun Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9819152462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Not worked.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Equinox Labs Lifecycle Management | Sr. Software support consultant | 24th May 2022 | 31000
Previous Employer 2 | Accenture solutions pvt Ltd. | Associate | 3rd March 2022 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step would be to check if I am connected to internet.
2nd would be to check if the web address is correct.
Third is to check if the website is facing downtime.
Last would be to restart and give a try and if this doesn't work contact website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth fod both Mobile and speaker.
2. Pair the device by going into settings which is most probably not required these days.
3. Connect just clicking on the device and thats it.

What according to you makes you a good candidate for customer service or technical support job? | I have over the years served many customers and clients with different roles and under various processes. I have had excellent experience while working in support industry and have recieved great feedbacks. I try to give my best as I try to put myself in place of that person who is asking for help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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